Keynote Rethinking Observability as a Platform Product Kasper Borg Nissen

Many organizations still treat observability as a tooling decision: select a vendor, deploy agents, and expect insight to follow. Yet teams continue to struggle with fragmented signals, rising complexity, and slow incident response. The real issue is rarely the tool itself - it’s the absence of a shared foundation and a coherent product experience. This talk reframes observability as an internal platform product, designed with clear users, sane defaults, and long-term evolution in mind. Drawing parallels to Kubernetes and platform engineering, we’ll explore why powerful primitives are not enough - and why standardization, correlation, and paved paths matter more than features.